Community onboarding

Resident roster

Tell us who to call and when. Upload the resident list you already have, or type residents in. Family contacts are optional: families can sign themselves up with your QR flyer.

No need to collect signatures. Hand out or post our resident notice so residents know the calls are coming. We ask each resident ourselves on the first call, and send a one-tap consent link to any representative.

Community contacts, missed-call alerts and your urgent line
Each resident: phone, call time and who decides about the calls
Loved ones for the daily note (optional)
Confirm and sign

Website

1. Your community

Community name

License # (optional)

Street address

City

State

ZIP

Time zone

Preferred start date (optional)

Main contact (gets our updates and the welcome call)

Name

Role

Phone

Alerts when we can't reach a resident

We don't phone your front desk for every missed call. After three tries, anyone we couldn't reach goes into one message at 11 AM, 3 PM and 7 PM. Nothing is sent when everyone was reached.

Send alerts to (name)

Email (blank = main contact)

Mobile for texts

Send by

Choosing text means this contact agrees to receive missed-call alerts from PremiumCare Wellness Check at (888) 592-6359, up to 4 messages per day. Message and data rates may apply. Reply STOP to opt out, HELP for help.

Urgent line

We phone this number only if a resident goes unreached two days in a row or mentions an urgent concern on a call. Use a front desk or care station answered every day.

Name or desk

Role (optional)

Phone

Backup (optional)

Role

Phone

2 & 3. Residents and their loved ones

Have a list already? Upload a spreadsheet (Excel or CSV), such as an export from your resident records system or our Excel template (CSV). We fill in the form below so you can check it before sending.

List each resident who should get calls. We ask each resident for their OK on the first call, and send a one-tap consent link to any representative.

Resident 1

First name

Last name

Goes by (optional)

Room or unit (optional)

Phone we call

Phone type

When to call

Exact time (if no window is picked; it may shift a few minutes)

Language

Anything that helps the caller (optional, e.g. hard of hearing, speak slowly, best topics. No medical details needed.)

Who decides about the calls?

The resident decides for themselves (we ask on the first call) A representative decides: POA, conservator or responsible party (we send them a one-tap consent link)

Representative's name

Relationship

Mobile (for the consent text)

Email (mobile or email required)

Loved ones who get the daily note (optional, up to 3. We email their notes. To get texts too, each loved one signs up with your QR flyer and agrees to texts themselves.)

4. Confirm and sign I understand these are non-medical check-in calls, not care, nursing or an emergency service. In an emergency, residents and staff should call 911. We've told the residents listed (and their representatives, where they decide) about this service, for example with the Premium Care resident notice, and we're not aware of anyone who refused. Premium Care will get each person's own yes before any note goes out. We will tell Premium Care about changes, such as a move, a hospital stay or a new phone number. I have read and agree to the Community Service Agreement on behalf of this community, and I'm authorized to sign for it.

Type your full name to sign

Your title

We use this information only to place the calls and send the notes. We never sell it or use it for marketing. See our resident privacy notice, which you can share with residents and families.

Resident roster

Resident 1Remove

Resident 1