How automated check-in calls work
A computer calls at the same time each day. Your parent answers and presses a key to confirm they are OK. If they don't answer after a few tries, the system calls a family contact. Many police departments and state aging agencies run these programs for free. See free telephone reassurance programs.
How live check-in calls work
A trained person calls at a set time and has a conversation: did they sleep, did they eat, did they take their morning medication, how are they feeling. The caller writes a note for the family and flags anything that sounds off.
Side by side
- Answers the question "Are they alive and able to reach the phone?" Both do.
- Notices confusion, a new cough, low mood or skipped meals. Only a person can.
- Medication reminder. Some automated systems play a reminder; a person can ask whether the dose was actually taken.
- Company and conversation. Only a live call provides it, which matters for parents who are isolated.
- Cost. Automated programs are often free. Live calls are a paid service.
- Family updates. Automated systems usually alert only on a missed call. A live service can send a note after every call.
Which is right for your parent?
If your parent is healthy, sharp and mainly needs a safety net, a free automated program may be enough. If they are recovering from a hospital stay, managing several medications, showing early memory changes, or spending most days alone, a conversation with a trained person tells you far more.
Our live calls
Premium Care Wellness Checks calls are made by Care Callers trained by our own team and supervised by a registered nurse. Plans start at $49 a month for one call a day, the first week is free, and we call anywhere in the United States. See plans.
Common questions
Are automated check-in calls really free?
Many government-run programs are. Private automated services usually charge a small monthly fee.
Can I use an automated program and a live call together?
Yes. Some families use a free automated call on some days and a live call on others.
Do your callers give medical advice?
No. Our callers observe, document and tell the family. They do not diagnose or give medical advice. In an emergency, call 911.
Please note: Premium Care Wellness Checks is a non-medical telephone reassurance service. It is not medical care and not a substitute for 911, a physician, or a medical alert device. In an emergency, call 911.